Lovely Holiday Cottage Terms & Conditions and WIFI Agreement
- Payment & Cancellations
Please note that a verbal booking by you is a legally binding agreement. A non-refundable deposit secures your booking, and must be paid within 7 days of the booking. The balance is due 6 weeks prior to your holiday start date, other than Christmas and New Year, when the balance is due 12 weeks prior to your holiday start date. No other invoice than this will be sent, so please note when your balance is due. Non-payment by you within the required time could lead to your holiday being cancelled, and being re-booked by us. Payment for holidays booked less than 6 weeks prior to the holiday start date must be paid for in full on receipt of this invoice.
If you need to cancel your holiday, for whatever reason including due to bad weather, snow etc., payment less an administration fee is refundable only if we are able to re-let a property. We strongly recommend that you take out holiday cancellation insurance to cover any unforeseen cancellation costs.
- Arrival and Departure
Guests are asked to arrive after 4pm on arrival days, and to depart by 10am on departure days. Guests who fail to check out by the agreed departure time and date will be charged an extra day’s rental, plus a re-arrangement fee of £100. The properties must be left clean and tidy on departure. The cost of any extra cleaning will be passed on to the guest who hired the property and taken from their security deposit.
- Breakages
All breakages, except for normal wear-and-tear, must be paid for. Guests will be billed for any damage which does not constitute normal wear-and-tear. In the event of any excess damage being sustained guests will be held liable, and legal action will be taken.
- Insurance
Guests personal belongings are not covered by our insurance. Guests wishing to take out personal insurance should contact their insurance company. Guests must leave the properties secure when empty, as failure to do so can violate insurance conditions.
- Number of Guests
No more than our maximum number of 6 guests may occupy Lovely Holiday Cottage.
- Registration
It is a legal requirement that all guests aged 16 and over must register their names whilst staying at self-catering accommodation. A car registration number is also required. Please ensure you provide these details. These will not be passed to any third party.
- General
The cottage is non-smoking and non-vaping. The cottage is available only to the number of people that it is booked for. We reserve the right to refuse entry. Any accidents on site should be reported to us and entered in our accident book.
WIFI Access Terms and Conditions
This Agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest and any fellow guests, of Warrenside Holiday Cottage (“we”) in consideration of your custom.
- Extent of the Service
1.1. We do not recommend the use of any websites (or other internet related services (“Internet Services”)) and your use of Internet Services is carried out entirely at your own risk.
1.2. We have no responsibility for or control over the Internet Services you access and do not guarantee that any services are error or virus free.
1.3. We have no responsibility for or control over the information you transmit or receive via the Service.
1.4. Save for the purpose of network diagnosis we do not examine the use to which you put the Service or the nature of the information you send or receive.
1.5. We do not guarantee the availability of the Service or the speed at which information may be transmitted or received via the Service or that the Service will be compatible with your equipment or any software that you use.
1.6. We do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security integrity and confidentiality of your information and data.
1.7. We reserve the right at all times to withdraw the Service, change the specification or manner of use of the Service, change access codes, user names, passwords, or other security information necessary to access the Service.
- Your use of the Service
2.1. You must not use the Service to access Internet Services or send or receive emails which:
2.1.1. Are defamatory, threatening, intimidatory or which could be classed as harassment
2.1.2. Contain obscene, profane, or abusive language or material
2.1.3. Contain pornographic material (that is texts, pictures, films, video clips of a sexually explicit or arousing nature)
2.1.4. Contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition, or sexual orientation
2.1.5. Contain material which infringe third party’s rights (including intellectual property rights)
2.1.6. In our reasonable opinion may adversely affect the manner in which we carry out our business or
2.1.7. Are otherwise unlawful or inappropriate
2.2. Music, video, pictures, text, and other content on the internet may be copyright works and you should not download, alter email, or otherwise use such content unless certain that the owner of such works has authorised its use by you.
2.3. We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any of the provisions of this agreement
2.4. We recommend that you do not use the Service to transmit or receive any confidential information or data and should you do so you do so at your own risk
2.5. The service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 4.2 below.
- Criminal Activity
3.1. You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence either in the United Kingdom or in any state throughout the world.
3.2. You agree and acknowledge that we may be required to provide assistance and information to law enforcement, government agencies and other authorities.
3.3. You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address.
3.4. You further agree that we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include but is not limited to disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise) and are entitled to provide by law to law enforcement authorities or rights-holders.
- Other Terms
4.1. You agree to compensate us fully for any claims or legal action (including but not limited to legal costs) made or threatened against us by someone else because you have used the Service in breach of these conditions.
4.2. We have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct or indirect financial loss, loss of profit or revenue, time, anticipated savings of profit or revenue, opportunity data, use, business, wasted expenditure, business interruption, loss arising from disclosure of information, loss arising from or in connection with use of the Service or inability to use of access the Service or a failure, suspension or withdrawal of all or part of the Service at any time or for any other similar direct or indirect loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
4.3. We agree that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
4.4. This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English Courts.
